Guest Experience Host: Warm Welcomes & Seating

Regis Corporation; Sarasota (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Phelan Family Brands is seeking a friendly host/hostess to warmly greet guests, seat them, and manage the guest experience from arrival to seating. You will use the seating system to rotate servers and ensure smooth service throughout the dining experience.

In this role you will interact with guests, provide accurate wait times, communicate with managers about busy periods, and help maintain a clean, welcoming host area.

Qualifications

• Warmly greet and seat guests.
• Provide accurate wait quotes and alternatives for waiting guests.
• Maintain a friendly, efficient host stand and assist in coordinating seating with servers.

Responsibilities

• Warmly greet and seat guests.
• Takes guest information and provides accurate wait quotes.
• Interact with waiting guests and offer alternatives.
• Operate the seating system to maintain server rotation.
• Present menus and inform servers when guests are seated.
• Communicate with managers about business fluctuations.
• Keep host area clean, stocked, and organized.
• Take beverage orders and assist as needed.
• Ensure guests receive refills and attend to needs.
• Direct to-go guests to appropriate area.
• Maintain restroom cleanliness and front area upkeep.
• Support hiring by keeping applications available.

Skills

Guest interaction

Customer service

Team communication

Tools

Electronic seating system

Job description

Phelan Family Brands is seeking a friendly host/hostess to warmly greet guests, seat them, and manage the guest experience from arrival to seating. You will use the seating system to rotate servers and ensure smooth service throughout the dining experience.

In this role you will interact with guests, provide accurate wait times, communicate with managers about busy periods, and help maintain a clean, welcoming host area.