Guest Experience Host: Warm Welcome & Seating

Phelan Family Brands / Pinchers; Sarasota (FL); On-site; USD 27,000 - 36,000; Full time

Job summary

Phelan Family Brands invites a friendly, customer-focused host/hostess to welcome guests and manage seating with warmth and efficiency. You will play a key role in delivering a welcoming first impression and coordinating the guest experience from arrival to departure.

This role emphasizes accurate wait times, clear communication with servers and managers, and a tidy, organized host stand with menus and kids’ activities.

Responsibilities

• Warmly greets and seats guests; creates regulars by interacting with guests throughout the dining experience.
• Takes guest information and provides accurate wait quotes to guests when tables are not immediately available.
• Interacts with waiting guests, offering alternatives such as seating at the bar or outdoor waiting areas.
• Runs the seating system to ensure server rotation is maintained.
• Presents menus, informs guests of specials, and introduces the server by name.
• Communicates with managers about business fluctuations.
• Observes tables and manages clean/dirty/occupied status; pre-bus and bus tables as needed.
• Takes drink or appetizer orders as needed.
• Maintains water and tea pitchers; provides refills to seated guests.
• Interacts with seated guests to address any needs of the server.
• Keeps host stand menus organized and stocked with kids’ menus and crayons.
• Answers the phone and answers questions concerning the menu and restaurant.
• Takes and fills to-go orders if applicable and directs to-go guests appropriately.
• Keeps restrooms clean and sweeps the front area as needed.
• Supports hiring efforts by hosting applicants and maintaining hiring paperwork.
• Ensures management is aware of waiting applicants and other appointments.
• Thank guests at departure and hold the door for them as they leave.

Job description

Phelan Family Brands invites a friendly, customer-focused host/hostess to welcome guests and manage seating with warmth and efficiency. You will play a key role in delivering a welcoming first impression and coordinating the guest experience from arrival to departure.

This role emphasizes accurate wait times, clear communication with servers and managers, and a tidy, organized host stand with menus and kids’ activities.