Guest Experience Host: Warm Welcomes & Seating

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Free employee meals

Discounted hotel room nights

Medical, dental and vision insurance (

Retirement savings plan

Professional development

Global opportunities

Tuition reimbursement

Job summary

Hyatt Regency Phoenix is seeking a friendly and professional Greeter to welcome guests, manage reservations, and support the dining team. This role emphasizes guest satisfaction, clear communication, and a polished appearance in a fast-paced hotel environment.

Candidates should have prior hospitality or customer service experience, excel in multitasking, and uphold brand standards while delivering memorable guest experiences.

Qualifications

• Previous host, hostess, restaurant, hospitality, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong guest service focus with a positive and professional demeanor.
• Ability to multitask and remain organized in a fast-paced environment.
• Ability to work effectively as part of a team.
• Professional appearance and commitment to brand standards.
• Ability to stand and walk for extended periods of time.
• Ability to occasionally lift, carry, push, or pull up to 25 pounds.
• Basic computer and reservation system experience preferred.

Responsibilities

• Greet guests promptly with a warm, welcoming attitude.
• Manage reservations, waitlists, and seating.
• Escort guests to tables and provide menus.
• Assist servers to ensure attentive service.
• Communicate guest needs to staff.
• Maintain a clean host stand and entrance area.
• Uphold Hyatt brand standards in appearance.

Skills

Guest service

Communication

Multitasking

Teamwork

Professional appearance

Stamina

Reservation system

Tools

Reservation system

Job description

Hyatt Regency Phoenix is seeking a friendly and professional Greeter to welcome guests, manage reservations, and support the dining team. This role emphasizes guest satisfaction, clear communication, and a polished appearance in a fast-paced hotel environment.

Candidates should have prior hospitality or customer service experience, excel in multitasking, and uphold brand standards while delivering memorable guest experiences.