Guest Experience Host: Warm Welcomes, Luggage Help, Perks

SFlaHHRA; Miami, Northern (FL, KY); Hybrid; USD 35,122,000 - 47,518,000; Full time

Benefits offered by this job

Dine at team Canteen

Complimentary room nights at all EAST‑

Medical, dental, vision benefits

Discounts at restaurants and bars

Discounted transportation passes and停车

Annual Fun Leave

Job summary

EAST Miami is seeking a Lobby Host to create memorable experiences for guests and help with luggage, deliveries, and guest communications. You’ll be part of the Guest Experience team, greeting guests and supporting front desk during busy periods to ensure smooth service.

Ideal candidates are English-speaking, friendly, and able to lift up to 50 lbs; second language skills or prior hospitality experience are a plus. Join a dynamic, hospitality-focused culture.

Qualifications

• Must be able to lift or carry up to 50lbs.
• Be able to speak, read, write in English.
• Attentive, friendly, helpful, and courteous.

Responsibilities

• Greets and welcomes all hotel guests
• Assists hotel guests with their luggage and belongings; delivery of parcels, packages, messages to guest rooms; "Room/check-in" guests following all EAST Miami standard
• Assist the front desk during times of high-volume
• Performs all duties of Door Attendants
• Provides guests with accurate directions to area attractions, daily hotel events, and complete off property runs for guests as requested

Skills

English fluency

Customer service

Interpersonal skills

Lifting 50 lbs

Job description

EAST Miami is seeking a Lobby Host to create memorable experiences for guests and help with luggage, deliveries, and guest communications. You’ll be part of the Guest Experience team, greeting guests and supporting front desk during busy periods to ensure smooth service.

Ideal candidates are English-speaking, friendly, and able to lift up to 50 lbs; second language skills or prior hospitality experience are a plus. Join a dynamic, hospitality-focused culture.