Guest Experience Host - Warm Welcome & Seamless Seating

The Mayton; Cary (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Full benefits for full-time employees

Paid time off

Holiday pay

Employee discounts

Job summary

The Mayton in Cary, NC is seeking a friendly Restaurant Host to greet guests and support a smooth dining experience. You will answer questions, manage the welcome area, and guide guests with warmth and professionalism to create memorable experiences.

Responsibilities include handling reservations via OpenTable, assisting servers and managers, and maintaining a clean, safe host area while upholding Remembered guest service standards.

Qualifications

• Restaurant experience: 1 year (Preferred).
• Ability to remain calm in a hectic, fast-paced environment.
• Demonstrate a high level of organization, attention-to-detail and a sense-of-urgency.
• Displays a positive and outwardly friendly attitude.
• Must be eligible to work in the United States.
• Must have open availability and the ability to work a variety of shifts, including holidays, nights, and weekends.

Responsibilities

• Welcome guests in a warm and professional manner
• Knowledgably answer guest questions, especially in relation to hours of operation, hotel, restaurant and city-wide events, reservations and seating availability
• Efficiently answer phones and assist guests and/or take messages
• Guide guests throughout the dining room and property
• Assist in ensuring that every guest has a positive and memorable experience
• Effectively utilize Open Table to take reservations, seat guests, manage status of tables, and update guest profiles
• Assist servers, bussers, managers on the service floor
• Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
• Communicate in a professional manner to all other staff, guests, managers
• Work together with other staff in a “One Team, One Dream” mentality
• Ensure host stand and all work surfaces are kept in neat and tidy condition throughout service
• Comply with all NC Department of Food and Safety regulations

Skills

Restaurant experience

Customer service

Attention to detail

Organizational skills

Professionalism

Education

High School diploma or equivalent

Tools

OpenTable

Job description

The Mayton in Cary, NC is seeking a friendly Restaurant Host to greet guests and support a smooth dining experience. You will answer questions, manage the welcome area, and guide guests with warmth and professionalism to create memorable experiences.

Responsibilities include handling reservations via OpenTable, assisting servers and managers, and maintaining a clean, safe host area while upholding Remembered guest service standards.