Guest Experience Host & To-Go Specialist

RREMC Restaurants, Llc; Leominster (MA); On-site; USD 21,000 - 24,000; Full time

Job summary

Denny's in Leominster is hiring a Host / To-Go Specialist. You will be the first and last point of contact for guests, handling seating, takeout support, and customer service to ensure a positive experience.

The job blends hosting with takeout duties to run smoothly and efficiently. Your responsibilities include welcoming guests, managing waitlists, preparing takeout orders, and assisting with questions while collaborating with servers and kitchen staff.

Qualifications

• Friendly, professional, and customer-service oriented.
• Strong communication and multitasking skills.
• Ability to stay organized in a fast-paced environment.
• Comfortable using POS systems and taking phone orders (training provided).
• Reliable, punctual, and team-focused.

Responsibilities

• Welcome and seat guests with a warm, friendly attitude.
• Manage the waitlist, reservations, and guest flow efficiently.
• Prepare and package takeout orders accurately and promptly.
• Ensure all to-go items, utensils, and sauces are included.
• Handle phone calls and assist guests with questions or orders.
• Maintain a clean, organized host stand and pickup area.
• Communicate with servers, kitchen staff, and managers to ensure smooth service.

Skills

Customer-service orientation

Communication

Multitasking

Phone orders

Teamwork

Tools

POS systems

Job description

Denny's in Leominster is hiring a Host / To-Go Specialist. You will be the first and last point of contact for guests, handling seating, takeout support, and customer service to ensure a positive experience.

The job blends hosting with takeout duties to run smoothly and efficiently. Your responsibilities include welcoming guests, managing waitlists, preparing takeout orders, and assisting with questions while collaborating with servers and kitchen staff.