Guest Experience Host: Spark Memorable Dining

Hawkers, LLC; Atlanta (GA); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Highly Competitive Wages

Benefits and Vacation Time for Full‑T​

Exclusive Dining Discounts

Unlimited Growth & Career Advancement

Job summary

Hawkers, LLC seeks a HOST to create an adventurous dining experience and welcome guests with warmth. You will manage seating, use seating software and the POS to ensure smooth flow, and coordinate with servers to deliver an engaging guest experience.

The role emphasizes friendly, proactive service, attention to guest needs, and maintaining a clean, organized host stand while guiding guests from arrival to seating with Precision.

Qualifications

• Welcome and connect with guests, making all guests feel comfortable.
• Estimate wait time for guests to be seated using seating software.
• Text guests with the seating software or call out the name and number of the party when their table becomes available.
• Accommodate special seating requests for guests; involve a manager for special seating requests.
• Seat guests based on their preference and balance customer flow through each server section.
• Provide guests with a menu, and their server’s name, and introduce the specialty drinks/dessert menu.
• Inspect the table for proper presentation and completeness.
• Relay messages to servers and server assistants as needed.
• Thank guests as they leave and invite them to return.
• Perform side work at the start, during, and end of each shift, as required by service station assignment.
• Maintain clean and organized service areas, guest areas, and Host stand.
• Interact with guests while they are waiting for a table and being seated and while walking them to their table.
• Bring menus, napkins, boosters, chairs, etc. to the table while seating guests.
• Answer the telephone in a prompt and courteous manner.
• Take ‘To-Go’ orders if necessary, or as directed by Leadership.
• Operate the POS.
• Make a conscious effort to foresee any special items a guest may require; assist with accommodation of special guest needs.
• Must be at least 18 years of age.

Responsibilities

• Spark an adventurous dining experience that leaves guests craving their return.
• Be friendly and responsive with guests and peers to ensure an exceptional dining experience.
• Demonstrate excellence in guest service as the first and lasting impression of Hawkers.

Skills

Guest service

Communication

Teamwork

Time management

Tools

Seating software

POS system

Telephone etiquette

Job description

Hawkers, LLC seeks a HOST to create an adventurous dining experience and welcome guests with warmth. You will manage seating, use seating software and the POS to ensure smooth flow, and coordinate with servers to deliver an engaging guest experience.

The role emphasizes friendly, proactive service, attention to guest needs, and maintaining a clean, organized host stand while guiding guests from arrival to seating with Precision.