Guest Experience Host & Server Assistant

InterContinental New Orleans; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision

Disability & life insurance

Employee assistance program

Supplemental benefits

401(k) with match

Employee discounts

Paid vacation & sick time

Job summary

InterContinental New Orleans is seeking a Restaurant Host/Server Assistant to create the first positive impression of the dining experience. You will warmly welcome guests, guide them to tables, manage menus, and support smooth seating operations.

You will handle reservations, assist with beverage service, train staff, and maintain cleanliness across serving stations while coordinating with dining room and kitchen teams for a memorable guest experience.

Qualifications

• Hospitality or guest service experience preferred.
• Experience in dining room operations or customer service is a plus.

Responsibilities

• Greet guests, escort to tables, and provide menus.
• Schedule reservations, arrange parties, and coordinate special services.
• Handle guest complaints as directed by a supervisor.
• Coordinate tasks for dining room staff to ensure timely, courteous service.
• Inspect serving stations for cleanliness and requisition supplies.
• Ensure menus are clean, organized, and presentable.
• Notify servers of new tables and communicate with line cooks about large parties.
• Train and mentor dining room staff, including scheduling hours and time records.
• Assist in planning menus, preparing beverages, and expediting food orders.
• Handle end-of-shift duties, totals receipts, and collect payments.
• Other duties as assigned.

Skills

Guest service

Interpersonal skills

Multitasking

Attention to detail

Team coordination

Education

High School Diploma

Job description

InterContinental New Orleans is seeking a Restaurant Host/Server Assistant to create the first positive impression of the dining experience. You will warmly welcome guests, guide them to tables, manage menus, and support smooth seating operations.

You will handle reservations, assist with beverage service, train staff, and maintain cleanliness across serving stations while coordinating with dining room and kitchen teams for a memorable guest experience.