Guest Experience Host - Restaurant Front Desk

IHG Hotels & Resorts

Los Angeles (CA)

On-site

USD 37,000 - 47,000

Full time

3 days ago

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Job summary

InterContinental Los Angeles Downtown is seeking a friendly host/hostess to welcome guests, seat them promptly, and assist with reservations. You will coordinate with servers and bar staff to ensure smooth dining experiences in a premium hotel setting.

A minimum of 6 months food service experience and basic reading, writing and math skills are required; responsibilities include maintaining waitlists, handling guest requests, and assisting with opening tasks as needed.

Qualifications

Basic reading, writing and math skills and 6 months food service experience.
Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
Handling food objects, products and utensils
Using a keyboard
Bending, stooping, kneeling

Responsibilities

Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
Promote teamwork and quality service through daily communication and coordination with other departments.
May process reservation; may answer service phone and process reservations; practice up-selling techniques.
May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
May be asked to handle guest complaints and special requests.
May assist with other duties as assigned.