Guest Experience Host — Luxury Downtown Restaurant

InterContinental 62s Group plc; Los Angeles (CA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Job summary

InterContinental Los Angeles Downtown is hiring for a restaurant hostess role in Los Angeles. Welcome guests to the restaurant, seat them, and manage reservations to balance server workloads. You will coordinate with other departments to ensure smooth service and guest satisfaction.

The job requires basic reading, writing, math, and at least 6 months of food service experience. You may process reservations, answer service calls, clear and reset tables, and handle special requests as needed.

Qualifications

• Basic reading, writing and math skills.
• 6 months food service experience.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.

Responsibilities

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May process reservation; may answer service phone and process reservations; practice up-selling techniques.
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
• May be asked to handle guest complaints and special requests.
• May assist with other duties as assigned.

Skills

Basic reading

Basic writing

Basic math

Education

6 months food service experience

Job description

InterContinental Los Angeles Downtown is hiring for a restaurant hostess role in Los Angeles. Welcome guests to the restaurant, seat them, and manage reservations to balance server workloads. You will coordinate with other departments to ensure smooth service and guest satisfaction.

The job requires basic reading, writing, math, and at least 6 months of food service experience. You may process reservations, answer service calls, clear and reset tables, and handle special requests as needed.