Guest Experience Host — Reservations & Reception

The Ranch LC; Stafford, Northern (TX, KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

401k

Career growth opportunities

Job summary

Whiskey Cake Stafford in Stafford, TX is seeking team members who are gregarious and excel at hospitality. You will interact with guests, manage reservations, and ensure timely service while maintaining a clean, welcoming dining environment.

Qualifications include high school diploma and English fluency; ability to stand long hours and lift 50 lbs. Benefits include medical insurance, 401k after 1 year, and growth opportunities.

Qualifications

• Fun, energetic, and work with a genuine care for the guest experience
• Prior restaurant experiences is desired, but not required.
• High School diploma or equivalent
• Must be able to read, write, and speak English.
• Stand for long periods & be able to lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsibilities

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When there is not the guest’s desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests "right of way" and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Skills

Guest service

Communication

English fluency

Stamina

Education

High School diploma or equivalent

Tools

OpenTable

Job description

Whiskey Cake Stafford in Stafford, TX is seeking team members who are gregarious and excel at hospitality. You will interact with guests, manage reservations, and ensure timely service while maintaining a clean, welcoming dining environment.

Qualifications include high school diploma and English fluency; ability to stand long hours and lift 50 lbs. Benefits include medical insurance, 401k after 1 year, and growth opportunities.