Guest Experience Host – Part-Time (High-End Hospitality)

Solage, Auberge Collection; Calistoga (CA); On-site; USD 20,664 - 30,307; Part time

Job summary

Solage, Auberge Collection is seeking a Part-time Host to uphold the welcoming atmosphere of our Calistoga restaurant. You will greet guests, manage check-ins and seating, answer phones, take reservations, and ensure a smooth flow from arrival to departure.

Collaborate with restaurant and pool staff, prepare station charts, maintain cleanliness, monitor guest profiles, and stay informed about menus and wine lists. Fluency in English and a flexible weekend/holiday schedule are required.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Responsibilities

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.

Skills

Communication skills

English fluency

Positive attitude

Education

Food handler certification

Alcohol training certification

Tools

Reservation systems

Job description

Solage, Auberge Collection is seeking a Part-time Host to uphold the welcoming atmosphere of our Calistoga restaurant. You will greet guests, manage check-ins and seating, answer phones, take reservations, and ensure a smooth flow from arrival to departure.

Collaborate with restaurant and pool staff, prepare station charts, maintain cleanliness, monitor guest profiles, and stay informed about menus and wine lists. Fluency in English and a flexible weekend/holiday schedule are required.