Host - Picobar

SmartRecruiters, Inc.; Calistoga (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Solage Management Inc is seeking a warm, professional Restaurant Host to join Solage, Auberge Collection in Calistoga. You will greet guests, manage check-ins and seating, take reservations, and coordinate with staff to maintain smooth service.

Ideal candidates have customer service or hospitality experience, strong English communication, and the flexibility to work weekends and holidays. Minimum age to serve alcohol and relevant certifications may apply; starting pay is $17.90 per hour plus

Qualifications

• Prior experience in customer service or hospitality.
• Strong communication skills and fluent English.
• Minimum age to serve alcohol.
• Flexible schedule including weekends and holidays.
• Ability to obtain food handlers and alcohol training certifications.

Responsibilities

• Greet guests warmly, provide courteous service, check-in and seat guests.
• Answer phones, take reservations, record orders in systems.
• Coordinate with staff to optimize guest flow and avoid overbooking.
• Assist with station setup, assign stations, guide servers.
• Maintain cleanliness and organization of host station.
• Monitor guest profiles and VIP requests in systems.
• Ensure menus and wine lists are up-to-date and stocked.
• Resolve guest concerns to ensure satisfaction.
• Know hotel services and local attractions; respond to inquiries.
• Collaborate with Food & Beverage to set a positive restaurant tone.

Skills

Customer service

Hospitality

English fluency

Tools

Reservation systems

Job description

Set on 22 acres in Calistoga, Solage, Auberge Collection blends small-town charm with effortless sophistication. This vibrant, design-forward retreat offers a fresh take on wine country luxury with spacious accommodations, thoughtful details, and a distinctly laid-back spirit. The resort features 100 renovated, free-standing studios and suites with private patios, complimentary cruiser bikes, and easy access to downtown. At its heart is Spa Solage, a 20,000-square-foot wellness destination known for its geothermal pools, signature mud therapies, and daily fitness classes. Guests can indulge in vibrant, seasonal cuisine at Solbar or enjoy Latin-inspired fare and craft cocktails poolside at the lively Picobar—each experience a celebration of the region’s flavors and spirit.

The role of Restaurant Host upholds the welcoming atmosphere that defines our hospitality. As a key member of our Auberge family, your role is to provide exceptional service, ensuring a positive experience for our guests from arrival to departure.

• Greet guests warmly, provide courteous service, and efficiently handle check-ins and seating.
• Answer phones, take reservations, take in-room dining orders, and maintain accurate records in reservation systems.
• Coordinate with restaurant and/or pool staff to optimize guest placements, avoiding overbooking and ensuring smooth flow.
• Assist with preparation of station charts, assign stations, and guide servers and support staff in optimal table set-up.
• Maintain cleanliness, sanitation, and organization of the host/hostess station and assigned work areas.
• Monitor and update guest profiles, VIP arrivals, and special requests using reservation systems.
• Ensure menus and wine lists are clean, up-to-date, and well-stocked at all times.
• Resolve guest complaints promptly to ensure satisfaction.
• Familiarize yourself with all hotel services, local attractions, and respond accurately to guest inquiries.
• Collaborate with Food and Beverage Management to set a positive tone for the restaurant environment.

The starting pay rate for this position is $17.90 per hour plus tips. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual pay will be based on a number of factors, such as experience and education.

Qualifications

• Prior experience in customer service or hospitality, preferably in a high-end setting.
• Strong communication skills, positive attitude, and the ability to speak and write in English fluently.
• Must be of minimum age to serve alcohol.
• Flexibility to work a variable schedule, including weekends and holidays.
• Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.