Guest Experience Host - Gaming Floor

WYOMING DOWNS, LLC; Buffalo (WY); On-site; USD 30,000 - 42,000; Full time

Job summary

WYOMING DOWNS, LLC is seeking a friendly Guest Services team member to walk the OTB floor, greet guests, and provide courteous service while assisting with cash transactions when needed.

The role requires knowledge of wagering terminals, winners club benefits, and compliance with gaming laws. You will maintain a clean, secure gaming area and work with staff to resolve guest concerns under pressure.

Qualifications

• Friendly personality comfortable initiating greetings and conversations.
• Experience using basic tools.
• Previous proven experience accurately counting, handling, and keeping track of money.
• Ability to quickly learn, pari-mutuel equipment, and rules and regulations.
• Basic understanding of, and experience using, computers and computer programs.
• At least 21 years of age.
• Ability to communicate effectively in English, including both written and verbal forms.
• Professional appearance and personal hygiene as deemed appropriate by supervisor.
• Obtain and maintain all work cards as required by the company Verify right to work in the United States.

Responsibilities

• Walk the gaming area looking for opportunities to interact with internal and external guests displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction.
• Clearly communicate how terminals play and operate, Winners Club benefits, internal promotions, and site amenities.
• Calmly listen to guest concerns and complaints; attempt to resolve as possible.
• Accurately count and maintain cash bank and transactions.
• Keep gaming area clean, stocked, secured, and well maintained, including but not limited to, picking up trash, cleaning empty drinks, etc.
• Troubleshoot minor repairs with wagering terminals and player tracking system as needed.
• Work effectively with staff and guests, including but not limited to, working through disagreements in a courteous manner.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position.
• Maintain good working relations through all channels of supervisors, employees, and regulators.
• Follow instructions of the supervisor.
• Efficiently perform duties in both calm and busy situations. Perform additional duties and responsibilities as assigned.

Job description

WYOMING DOWNS, LLC is seeking a friendly Guest Services team member to walk the OTB floor, greet guests, and provide courteous service while assisting with cash transactions when needed.

The role requires knowledge of wagering terminals, winners club benefits, and compliance with gaming laws. You will maintain a clean, secure gaming area and work with staff to resolve guest concerns under pressure.