Guest Experience Host – Front Desk & Seating

The Union League of Philadelphia; Barren Hill (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays, Bereavement, and Jury

Paid Pregnancy/Parental leave

Tuition Reimbursement

Job summary

The Union League of Philadelphia is seeking a Host to be the first point of contact for our members and guests. You will greet, seat, and assist guests to ensure a seamless dining experience from arrival to departure.

Responsibilities include managing reservations, monitoring wait times, and coordinating with staff to maintain smooth seating flow while upholding a welcoming atmosphere.

Qualifications

• High school diploma; hospitality certification is a plus.
• Attention to cleanliness and service details.
• Excellent communication skills with a friendly attitude.
• Flexible schedule, nights and weekends, mandatory holidays.
• Patient and guest-oriented approach.

Responsibilities

• Warmly welcome and seat guests to the dining room with a smile.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations and Union League website.
• Provide menus and encourage a wonderful meal.
• Greet customers upon their departure.
• Coordinate with management about flow and seating.
• Collaborate with other servers and kitchen/bar staff.
• Maintain a clean reception area.
• Cater to guests who require special/extra attention.
• Answer incoming calls and field dining inquiries.
• Maintain member profiles with pertinent information.
• Stay up to date regarding the Union League properties and hours of operation.

Skills

Guest greeting

Communication skills

Customer service

Flexibility

Team coordination

Education

High school diploma

Hospitality certification

Job description

The Union League of Philadelphia is seeking a Host to be the first point of contact for our members and guests. You will greet, seat, and assist guests to ensure a seamless dining experience from arrival to departure.

Responsibilities include managing reservations, monitoring wait times, and coordinating with staff to maintain smooth seating flow while upholding a welcoming atmosphere.