Guest Experience Host - Floor & Front Desk

Opensity Solutions; Atlanta (GA); On-site; USD 1,515,000 - 2,617,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Floor Host to create a welcoming, high-quality environment for guests, employees and visitors. The role reports to the Lead Floor Host or Client Relations Manager and supports daily operations, guest engagement, and service standards across the workplace.

Schedule: Monday-Friday 11am-7pm; Pay: up to $18.72 per hour. The ideal candidate has 2–3 years in hospitality or guest-facing roles, strong communication and teamwork, and a professional demeanor, with ability

Qualifications

• High school diploma or equivalent required
• 2–3 years hospitality or guest-facing experience preferred
• Basic proficiency in Microsoft Office Suite
• Physical ability to lift or move 40 lbs and stand for extended periods

Responsibilities

• Welcome and greet guests, employees, and visitors in a professional and friendly manner.
• Engage with guests to understand needs and provide personalized assistance and recommendations.
• Serve as a knowledgeable resource regarding workplace services, amenities, menus, events, and building offerings.
• Respond promptly to guest inquiries, concerns, and service requests with professionalism and empathy.
• Ensure a high level of guest satisfaction by anticipating needs and delivering proactive service.
• Collaborate with service teams to ensure timely service delivery.
• Maintain cleanliness, organization, and visual presentation of guest and common areas.

Skills

Customer service

Hospitality mindset

Interpersonal skills

Communication skills

Multitasking

Problem solving

Team oriented

Professional demeanour

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Scheduling systems

Job description

Opensity Solutions is seeking a Floor Host to create a welcoming, high-quality environment for guests, employees and visitors. The role reports to the Lead Floor Host or Client Relations Manager and supports daily operations, guest engagement, and service standards across the workplace.

Schedule: Monday-Friday 11am-7pm; Pay: up to $18.72 per hour. The ideal candidate has 2–3 years in hospitality or guest-facing roles, strong communication and teamwork, and a professional demeanor, with ability