Guest Experience Host — Flexible Scheduling & Growth

Wild Wing Cafe; Wilson (NC); On-site; USD 15,153 - 20,664; Full time

Benefits offered by this job

Competitive wages.

Opportunities for advancement.

Employee discounts.

Flexible scheduling.

Positive and inclusive work enviroment

Job summary

Wild Wing Cafe in Wilson, NC is seeking a friendly Host/Hostess to welcome guests, seat them at available tables, and ensure a smooth dining experience. The role involves greeting guests, managing the waiting list, answering calls, and coordinating with servers to maintain high guest satisfaction.

The position requires strong interpersonal and multitasking skills, the ability to work in a fast-paced environment, and knowledge of restaurant procedures.

Qualifications

• Must have customer service experience.
• Strong communication and interpersonal skills are required.
• Ability to multitask in a fast-paced restaurant setting.
• Good organizational skills and attention to detail.
• Knowledge of restaurant procedures and customer service principles.

Responsibilities

• Greet guests as they arrive and bid them farewell.
• Seat guests according to preferences and availability.
• Answer calls and take reservations when needed.
• Manage waiting list and notify guests when tables are ready.
• Assist with setting up and clearing tables as needed.
• Collaborate with servers and kitchen staff to ensure guest satisfaction.
• Handle guest inquiries and resolve issues that may arise.
• Maintain a clean and organized work area.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Organization

Fast-paced environment

Restaurant procedures

Education

High school diploma or equivalent

Job description

Wild Wing Cafe in Wilson, NC is seeking a friendly Host/Hostess to welcome guests, seat them at available tables, and ensure a smooth dining experience. The role involves greeting guests, managing the waiting list, answering calls, and coordinating with servers to maintain high guest satisfaction.

The position requires strong interpersonal and multitasking skills, the ability to work in a fast-paced environment, and knowledge of restaurant procedures.