Guest Experience Host | Flexible Schedule | Luxury Resort

Hyatt Hotels Corporation; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Hyatt Regency Coconut Point Resort & Spa is seeking a friendly Host to warmly greet guests and support a seamless check-in experience. You will engage with guests, listen to preferences, and help tailor services to ensure a memorable stay.

The role requires strong communication, the ability to stand for long periods, and a flexible schedule including mornings, nights, weekends, and holidays. Prior Hyatt-brand experience is a plus; join our hospitality team along Estero Bay.

Qualifications

• The ideal candidate will have previous customer service experience and professional presentation in line with the Hyatt Regency brand.
• Excellent interpersonal, organizational and communication skills.
• Basic computer systems knowledge.
• Ability to stand for long periods of time.
• Fulfill a flexible schedule to include mornings, nights, weekends and holidays.
• Must be able to support Hyatt's purpose by identifying opportunities to display authentic human care to guests and colleagues so they can be their best.
• All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Responsibilities

• Display empathy and demonstrate listening skills in all interactions
• Manage the registration process to confirm guest information, acknowledge preferences as noted, provide guest with room keys and offer luggage assistance
• Tailor interactions based on guests' needs and available data
• Understand and be familiar with hotel room inventory to manage and allocate based on availability and guest preferences
• Provide appropriate recognition to members of Hyatt's loyalty program
• Respond accurately to inquiries and offer knowledge of the hotel features/general information
• Approach guest issues with compassion and recover service as appropriate
• General cashiering skills
• Work collaboratively and effectively with other hotel departments

Skills

Customer service

Communication

Interpersonal skills

Professional presentation

Flexible schedule

Tools

Cashier systems

Job description

Hyatt Regency Coconut Point Resort & Spa is seeking a friendly Host to warmly greet guests and support a seamless check-in experience. You will engage with guests, listen to preferences, and help tailor services to ensure a memorable stay.

The role requires strong communication, the ability to stand for long periods, and a flexible schedule including mornings, nights, weekends, and holidays. Prior Hyatt-brand experience is a plus; join our hospitality team along Estero Bay.