Guest Experience Host — Flexible Hours & Growth

P.F. Chang's China Bistro, Inc.; Newark (DE); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Opportunities for advancement – we"rep

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

Job summary

The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest. In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have.

The Host role includes learning seating layouts, assisting guests, and ensuring safety and sanitation standards while contributing to a welcoming dining atmosphere for all guests.

Qualifications

• Previous experience is not required – we will train you!
• Excellent customer service skills and etiquette.
• Ability to execute proper sanitation practices and safety procedures.
• Must be able to communicate effectively with co-workers and guests.
• Flexibility to work a variety of shifts.
• Ability to multi-task in a fast-paced, team-work environment.

Responsibilities

• Interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders)
• Uphold our high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area and crowd control
• Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food
• Set and clear a table neatly and efficiently according to P.F. Chang’s specifications
• Learn curbside process and takeout expectations
• Conducts side-work as required for each shift

Skills

Customer service

Communication

Multi-tasking

Flexibility

Teamwork

Job description

The Host is responsible for delivering an excellent hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest. In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have.

The Host role includes learning seating layouts, assisting guests, and ensuring safety and sanitation standards while contributing to a welcoming dining atmosphere for all guests.