Guest Experience Host - Elevate Hotel Service

Hyatt Place Chicago/Itasca; Itasca (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401K retirement plan

Short and Long-Term Disability Income

Term Life and AD&D Insurance

Vacation PTO & Holiday/Sick PTO

Employee Assistance Program

Job summary

A leading hotel in Itasca seeks a Gallery Host to enhance guest satisfaction and deliver exceptional service. Your role includes efficient guest check-in and check-out, promoting hotel services, and ensuring a welcoming environment for all guests. Ideal candidates must possess excellent communication skills and a year of customer service or sales experience. Benefits include health coverage, retirement plans, and paid time off.

Qualifications

• One year of hotel, customer service, or sales experience essential.
• Strong leadership abilities and proven customer service performance.
• Knowledge of the local area and friendly personality.

Responsibilities

• Ensure guest satisfaction through effective check-in and check-out.
• Promote hotel services and provide information on local events.
• Respond quickly to guest requests or complaints.

Skills

Hotel customer service

Sales experience

Excellent communication skills

Proficient in Word and Excel

Guest management practices

Tools

POS systems

Adobe

Job description

A leading hotel in Itasca seeks a Gallery Host to enhance guest satisfaction and deliver exceptional service. Your role includes efficient guest check-in and check-out, promoting hotel services, and ensuring a welcoming environment for all guests. Ideal candidates must possess excellent communication skills and a year of customer service or sales experience. Benefits include health coverage, retirement plans, and paid time off.