Host

The Edgewater Hotel; Madison (WI); On-site; USD 16,000 - 23,000; Full time

Job summary

The Edgewater Hotel in Madison, WI is seeking a Statehouse Host to warmly welcome guests, manage reservations and seating, and help ensure a smooth dining experience.

You will coordinate waitlists, provide accurate wait times, handle room service orders when needed, and maintain a clean host area. Candidates should be friendly, reliable, and capable of multitasking in a busy environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Demonstrated customer focus with a warm, professional demeanor.
• Dependable with excellent attendance and punctuality.
• Team-oriented with a willingness to assist colleagues.
• Basic knowledge of restaurant operations and safety practices preferred.

Responsibilities

• Greet and seat guests promptly, present menus, and inform them of daily specials.
• Monitor the floor plan to track table status and manage guest flow efficiently.
• Take guest information and accurately quote wait times when tables are unavailable.
• Manage reservations, waiting lists, and seating assignments with attention to detail.
• Answer incoming calls, provide restaurant information, and assist with reservations or room service orders.
• Maintain a clean and organized host area, menus, restrooms, and entryway.
• Distribute parking vouchers and monitor coat check when applicable.
• Interact with guests throughout arrival and departure to ensure satisfaction.
• Support colleagues by assisting with light service or operational needs when required.
• Perform additional duties as assigned by management.

Skills

Interpersonal skills

Multitasking

Customer focus

Punctuality

Teamwork

Restaurant knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Host

Manual Labor Madison, WI, US

4 days ago Requisition ID: 1570

Salary: $14.00 Annually

Position Summary

The Statehouse Host is the first point of contact for guests, warmly welcoming them and setting the tone for an exceptional dining experience. This role requires strong communication and organizational skills to manage reservations, waitlists, and guest seating efficiently while supporting the overall operations of the restaurant. Hosts play a critical part in ensuring guests feel valued, comfortable, and cared for throughout their visit.

Essential Job Functions

• Greet and seat guests promptly, present menus, and inform them of daily specials.
• Monitor the floor plan to track table status and manage guest flow efficiently.
• Take guest information and accurately quote wait times when tables are unavailable.
• Manage reservations, waiting lists, and seating assignments with attention to detail.
• Answer incoming calls, provide restaurant information, and assist with reservations or room service orders.
• Maintain a clean and organized host area, menus, restrooms, and entryway.
• Distribute parking vouchers and monitor coat check when applicable.
• Interact with guests throughout arrival and departure to ensure satisfaction.
• Support colleagues by assisting with light service or operational needs when required.
• Perform additional duties as assigned by management.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Demonstrated customer focus with a warm, professional demeanor.
• Dependable with excellent attendance and punctuality.
• Team-oriented with a willingness to assist colleagues.
• Basic knowledge of restaurant operations and safety practices preferred.

Working Conditions

This position operates in both indoor and outdoor settings, behind the bar, in the dining area, and in an office environment. The role may require extended hours, high-volume periods, and work in varying weather conditions. This role operates in a busy restaurant environment, using standard equipment including POS systems, commercial glassware washers, and bar tools.

Employees may be exposed to various workplace hazards, including but not limited to cuts, slips, trips, pinching, falls, and burns.

Physical Requirements

This is an active role requiring frequent standing, walking, bending, and reaching. The position involves regular lifting of up to 10 lbs and occasional lifting of up to 50 lbs. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Requirements

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

While performing the duties of this role:

• Employees frequently stand and walk.
• Frequent reaching with hands and arms is necessary.
• Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may be required.
• Employees must be able to communicate effectively, including talking and hearing.
• This role may regular lifting of up to 10 lbs and occasional lifting of up to 50 lbs.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The position involves substantial repetitive motion of the wrists, hands, and fingers.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This description is not a contract. The Edgewater is an at-will employer and reserves the right to modify this job description at any time without notice.