Guest Experience Host & Concierge

Puttery; Kansas City (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Puttery Kansas City seeks a friendly Host/Concierge to greet guests and guide them through dining and entertainment options. You will manage reservations, assist with seating, and coordinate with team to ensure a smooth, memorable visit.

Responsibilities include promoting cocktails and games, keeping a welcoming atmosphere, and using our booking system to maintain accurate guest info. Evenings and weekends required.

Qualifications

• Friendly, professional, and engaging personality with a passion for guest service.
• Strong communication and interpersonal skills for a fast-paced environment.
• Able to handle multiple tasks while maintaining accuracy and courtesy.

Responsibilities

• Greet and assist guests warmly, offering personalized recommendations and information about the venue.
• Create a seamless arrival and departure experience for all guests.
• Act as a brand ambassador by promoting food, beverage, and entertainment options.
• Manage reservations, waitlists, and guest inquiries through the reservation system and phone line.
• Maintain awareness of guest activity and proactively offer assistance.
• Communicate clearly with guests and team members; support other staff as needed.

Skills

Guest service orientation

Communication skills

Multitasking

Teamwork

Bilingual (a plus)

Education

High school diploma or equivalent

Tools

Reservation system

Point-of-sale systems

Job description

Puttery Kansas City seeks a friendly Host/Concierge to greet guests and guide them through dining and entertainment options. You will manage reservations, assist with seating, and coordinate with team to ensure a smooth, memorable visit.

Responsibilities include promoting cocktails and games, keeping a welcoming atmosphere, and using our booking system to maintain accurate guest info. Evenings and weekends required.