Guest Experience Host & Cashier

Golden Entertainment, Inc.; Pahrump (NV); On-site; USD 28,000 - 36,000; Full time

Job summary

Golden Pahrump Lakeside, LLC is hiring a Host/Cashier in Pahrump, NV. You will be the first point of contact for guests, greeting, seating, and handling transactions to ensure a smooth dining operation aligned with company standards.

Role requires strong customer service, communication and basic computer skills, with attention to detail and ability to work in a fast-paced setting. 18+ and able to obtain work cards as required by local regulations.

Qualifications

• 6 months of experience in a full-service dining venue preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture.
• Greet guests with a warm welcome and promptly escort them to their seats.
• Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds.
• Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable.
• Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems.
• Assist guests with information regarding hotel services, features, and local attractions.
• Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies.
• Recognize and accommodate VIP arrivals and special requests.
• Provide friendly departing remarks and invite guests to return.
• Demonstrate sound judgment under pressure and strong organizational skills.
• Maintain confidentiality of guest information and company data.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned.

Skills

Guest service

Communication skills

Team player

Safety-conscious

Computer input

Education

High school diploma or equivalent

Tools

POS system

Moderate computer system

Job description

Golden Pahrump Lakeside, LLC is hiring a Host/Cashier in Pahrump, NV. You will be the first point of contact for guests, greeting, seating, and handling transactions to ensure a smooth dining operation aligned with company standards.

Role requires strong customer service, communication and basic computer skills, with attention to detail and ability to work in a fast-paced setting. 18+ and able to obtain work cards as required by local regulations.