Guest Experience Host: Asset Protection & Service

Wayfair; Atlanta (GA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Health Benefits from Day One

Time to Recharge

401(k) with Company Match

Tuition Reimbursement

Wayfair Employee Discount

Parental Leave Options

Job summary

Wayfair is looking for an Asset Protection Associate in Atlanta, GA, who will ensure a secure and welcoming environment for guests and team members. The role involves delivering exceptional service, assisting guests with inquiries, and monitoring safety standards to create a positive in-store experience.

The ideal candidate should have over a year of experience in retail or hospitality, strong communication skills, and a people-first energy. Competitive pay and benefits start from day one, along with opportunities for growth.

Qualifications

• 1+ years of experience in retail or customer-facing roles.
• Able to communicate professionally in person and writing.
• Observant and capable of elevating concerns appropriately.
• Comfortable using Google Suite tools like Gmail and Sheets.
• Available for a retail schedule including weekends and holidays.
• Background in hospitality or high-end service is a plus.

Responsibilities

• Deliver outstanding hospitality-level service to guests.
• Ensure a welcoming vibe and set a friendly tone.
• Assist guests with inquiries and support store leadership.
• Document incidents accurately and maintain confidentiality.
• Flag behaviors that may indicate policy violations.
• Conduct routine safety walks and monitor hazards.
• Manage associate and visitor check-in procedures.
• Cross-train across key store functions.

Skills

People-First Energy

Strong Communication Skills

Situational Awareness

Tech-Savviness

Dependable Flexibility

Hospitality Mindset

Job description

Wayfair is looking for an Asset Protection Associate in Atlanta, GA, who will ensure a secure and welcoming environment for guests and team members. The role involves delivering exceptional service, assisting guests with inquiries, and monitoring safety standards to create a positive in-store experience.

The ideal candidate should have over a year of experience in retail or hospitality, strong communication skills, and a people-first energy. Competitive pay and benefits start from day one, along with opportunities for growth.