Asset Protection Associate

Wayfair; Atlanta (GA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Competitive Pay

Career Growth

Health Benefits from Day One

Time to Recharge

401(k) with Company Match

Tuition Reimbursement

Wayfair Employee Discount

Parental Leave Options

Job summary

Wayfair is looking for an Asset Protection Associate in Atlanta, GA, who will ensure a secure and welcoming environment for guests and team members. The role involves delivering exceptional service, assisting guests with inquiries, and monitoring safety standards to create a positive in-store experience.

The ideal candidate should have over a year of experience in retail or hospitality, strong communication skills, and a people-first energy. Competitive pay and benefits start from day one, along with opportunities for growth.

Qualifications

• 1+ years of experience in retail or customer-facing roles.
• Able to communicate professionally in person and writing.
• Observant and capable of elevating concerns appropriately.
• Comfortable using Google Suite tools like Gmail and Sheets.
• Available for a retail schedule including weekends and holidays.
• Background in hospitality or high-end service is a plus.

Responsibilities

• Deliver outstanding hospitality-level service to guests.
• Ensure a welcoming vibe and set a friendly tone.
• Assist guests with inquiries and support store leadership.
• Document incidents accurately and maintain confidentiality.
• Flag behaviors that may indicate policy violations.
• Conduct routine safety walks and monitor hazards.
• Manage associate and visitor check-in procedures.
• Cross-train across key store functions.

Skills

People-First Energy

Strong Communication Skills

Situational Awareness

Tech-Savviness

Dependable Flexibility

Hospitality Mindset

Job description

Salary Range: $17.00 per hour. NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may show a pay range, the starting rate for this role is fixed. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Overview

At Wayfair, we believe great experiences start the moment someone walks through our doors. As an Asset Protection Associate, you’ll be the first and last impression for every guest and team member who enters our store. From offering a warm welcome to helping monitor safety and store standards, you’ll play a key role in creating a seamless, secure, and friendly in-store experience. If you thrive on human connection, are naturally observant, and love delivering standout service, you’ll feel right at home here.

What Does a Guest Experience Host Do?

• Deliver Hospitality‑Level Service: Go beyond expectations to ensure every guest feels valued, respected, and supported. Whether you’re greeting at the entrance, resolving concerns, or helping someone find their way, you’ll treat every interaction as a chance to leave a lasting positive impression.
• Create a Welcoming Vibe: You will ensure every visit starts and ends on a high note. Offer assistance, answer questions, and set a friendly, professional tone for the entire team.
• Support Customer & Team Needs: Assist guests with wayfinding, field inquiries, and surface feedback or concerns to store leadership. Be a go‑to source for in‑the‑moment support—whether for customers or your teammates.
• Tackle Admin Tasks with Care: Answer store phones, check voicemails, help with device check‑ins, and support internal communication needs. Document and elevate security or safety incidents with accuracy, professionalism, and confidentiality.
• Enhance Asset Protection Awareness: Keep a watchful eye on store activity and flag behaviors that may indicate policy violations, theft, or safety risks. Work closely with the Asset Protection (AP) team to maintain a secure environment.
• Uphold Safety Standards: Conduct routine safety walks and monitor for potential hazards in both front‑of‑house and back‑of‑house areas. Respond promptly and appropriately to safety incidents and elevate issues when needed.
• Oversee Security & Access: Manage check‑in procedures for associates and visitors, monitor security desk operations, and use store cameras to oversee key entry and exit points.
• Operate as “One Team”: You will support Wayfair’s total store goals by cross‑training across key store functions, including sales and back‑of‑house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

You’ll Thrive In This Role If You Have

• People‑First Energy: 1+ years of experience in retail, hospitality, or customer‑facing roles—where you made others feel seen, supported, and welcome.
• Strong Communication Skills: You can clearly and professionally communicate in person and in writing, adjusting your tone as needed for guests, associates, and leaders.
• Situational Awareness: You’re observant, tactful, and know when to elevate concerns. You recognize when something is “off” and respond with care and confidence.
• Tech‑Savviness: You’re comfortable using Google Suite tools like Gmail, Sheets, and Forms—and ready to learn new systems if needed.
• Dependable Flexibility: Available for a retail schedule including mornings, evenings, weekends, and holidays. You show up on time and bring your A‑game to every shift.
• Hospitality Mindset: Background in hospitality or high‑end service environments is a big plus. You bring warmth, attentiveness, and a solutions‑focused attitude to every interaction ensuring guests feel truly cared for from start to finish.

Additional Physical and Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards must adhere to all safety protocols.

What are the Benefits?

• Competitive Pay: Earn competitive compensation with regular opportunities for performance‑based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately because work‑life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in‑store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Assistance For Individuals With Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

Equal Employment Opportunity Statement

We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected character.