Guest Experience Host and Reservations Specialist

Kaizen Lab Inc.; Beverly Hills (CA); On-site; USD 24,796 - 34,440; Full time

Job summary

Kaizen Lab Inc. in Beverly Hills seeks a friendly Host to welcome guests, assist with seating, and support a smooth dining experience. You will manage reservations, greet guests, answer calls, and help maintain a clean, organized dining room.

The ideal candidate has 2+ years in a host or customer service role, excellent communication, and the ability to multitask in a fast-paced setting. Italian language skills are a plus.

Qualifications

• Minimum 2 years' experience as a host or in a customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and reservation software.

Responsibilities

• Greet guests on arrival and assist with seating them at their tables.
• Manage reservations and waitlists using a computerized system.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Handle guest complaints and concerns with grace and professionalism.
• Help maintain a clean and organized dining room.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Italian (fluent)

Interpersonal skills

High-volume environment

Tools

Reservation software

Microsoft Office

Job description

Kaizen Lab Inc. in Beverly Hills seeks a friendly Host to welcome guests, assist with seating, and support a smooth dining experience. You will manage reservations, greet guests, answer calls, and help maintain a clean, organized dining room.

The ideal candidate has 2+ years in a host or customer service role, excellent communication, and the ability to multitask in a fast-paced setting. Italian language skills are a plus.