Guest Experience Host – Advancement & Perks

Tap Room; Village of Patchogue (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Upstream Hospitality Group is seeking a guest-focused Host to join their team in Patchogue, NY. You will welcome guests, seat them, and help ensure an exceptional dining experience, coordinating with servers and the kitchen for smooth operations.

The role requires a friendly personality, strong communication, and the ability to stand and walk for long periods. Prior hosting or serving experience is a plus, and there is potential for growth within the team.

Qualifications

• Previous experience as a host or server in a busy restaurant environment is a plus, but not required.
• A friendly, outgoing personality with a passion for creating great guest experiences.
• Strong communication skills—you’re comfortable greeting guests, answering questions, and providing clear information to both guests and team members.
• Ability to communicate effectively in person and over the phone.
• Team player mindset—you’re quick to lend a hand and keep things running smoothly.
• Comfortable standing and walking for extended periods.
• Ability to lift and carry items up to 30 lbs when needed.

Responsibilities

• Greet every guest with a friendly, upbeat attitude—the TapFam way!
• Seat guests at tables or in waiting areas, ensuring smooth and fair table rotation for the service team.
• Provide menus and inform guests of any current specials or promotions.
• Communicate server assignments so guests know who will be taking care of them.
• Manage the flow of guests in both dining and bar areas, providing accurate wait times when necessary.
• Answer the phone and direct calls appropriately.
• Handle all to-go orders and execute delivery orders promptly and accurately.
• Keep the host stand and entrance area neat, organized, and welcoming at all times.
• Be a team player—jump in to assist wherever needed to help the restaurant run smoothly.

Skills

Friendly personality

Communication skills

Team player

Customer service oriented

Standing/walking ability

Job description

Upstream Hospitality Group is seeking a guest-focused Host to join their team in Patchogue, NY. You will welcome guests, seat them, and help ensure an exceptional dining experience, coordinating with servers and the kitchen for smooth operations.

The role requires a friendly personality, strong communication, and the ability to stand and walk for long periods. Prior hosting or serving experience is a plus, and there is potential for growth within the team.