Guest Experience Host

Oak & Stone Eastport; The Villages (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Oak & Stone Eastport in The Villages, FL seeks a Host/Hostess to welcome guests, present menus, and guide seating while providing outstanding hospitality. You will manage wait lists, monitor the floor plan, and keep dining areas organized and clean.

Maintain restrooms and stock host-area supplies, while upholding uniform standards and company policies. You will engage guests as they arrive and depart to ensure a positive experience.

Responsibilities

• Greets and seats guests, presents menus to guest, and informs them of any specials.
• Treats all guests in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.
• Takes names on a waiting list and quotes wait times to guests when tables are not immediately available.
• Runs the floor plan board.
• Observes tables and keep track of clean, dirty, and occupied tables.
• Cleans and wipes down tables.
• Cleans, organizes, and stocks menus in the host area.
• Fulfills various side work projects including but not limited to replacing bottles of ketchup, cleaning windows, and sweeping floors.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Maintains restrooms throughout the shift (refill paper towels and hand soap).
• Organize merchandise.
• Reports to work in a neat and clean uniform. Well-groomed hair and personal hygiene are essential.
• Maintains adherence to all Company policies and procedures.
• Other duties as directed by management.
• Reports to required meetings.

Job description

Oak & Stone Eastport in The Villages, FL seeks a Host/Hostess to welcome guests, present menus, and guide seating while providing outstanding hospitality. You will manage wait lists, monitor the floor plan, and keep dining areas organized and clean.

Maintain restrooms and stock host-area supplies, while upholding uniform standards and company policies. You will engage guests as they arrive and depart to ensure a positive experience.