Guest Experience Host

popstroke-job-board-1924; The Colony (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

PopStroke is seeking a friendly and energetic Guest Service Associate to welcome guests, check them in, and guide them through the venue experience with warmth and enthusiasm.

You’ll read guests, anticipate needs, and create memorable moments—from birthdays to first visits—while promoting memberships and handling basic service tasks throughout the venue. This on-site role emphasizes teamwork, flexibility, and guest satisfaction.

Qualifications

• Previous hospitality, guest service, entertainment, restaurant, hotel, retail, or other high-volume customer-facing experience preferred.
• Exceptional communication and interpersonal skills.
• Strong guest-service instincts and ability to resolve issues in the moment.
• Comfortable using POS systems and handling cash and credit transactions.
• Must meet applicable requirements for serving alcoholic beverages when assigned.
• Must be available to work a flexible schedule, including nights, weekends, and holidays.
• Must demonstrate strong teamwork, reliability, and personal accountability.

Responsibilities

• Welcome every guest with genuine energy, warmth, and enthusiasm from the moment they arrive.
• Make meaningful connections with guests and members throughout their visit—not just at check-in.
• Read the guest, recognize when someone needs help, direction, a recommendation, or simply a great interaction and step in proactively.
• Look for opportunities to personalize the experience and create WOW moments for birthdays, celebrations, first-time visitors, families, members, and returning guests.
• Be knowledgeable and confident talking about everything PopStroke has to offer so you can help guests make the most of their visit.
• Anticipate guest needs rather than waiting to be asked.
• Handle guest questions, concerns, and feedback with confidence, urgency, and a hospitality-first mindset.
• Own the guest experience in front of you. If you see something that needs attention, take action or find the person who can.
• Check guests in, explain the venue experience, provide equipment, and help guests get ready to play.
• Engage guests throughout the venue and assist with golf play, course rules, the PopStroke app, and general venue questions.
• Conduct venue tours and confidently explain memberships, pricing, benefits, amenities, events, food and beverage offerings, and other PopStroke experiences.
• Actively promote memberships and other offerings when they enhance the guest’s experience.
• Answer phones and guest inquiries professionally, enthusiastically, and accurately.
• Assist guests with retail purchases and provide recommendations when appropriate.
• Serve approved food, alcoholic and non-alcoholic beverages, beer, wine, ice cream, and other items from designated service areas, as applicable.

Skills

Hospitality experience

Exceptional communication

Guest-service instincts

POS systems

Cash handling

Flexible schedule

Teamwork

Tools

POS systems

Job description

PopStroke is seeking a friendly and energetic Guest Service Associate to welcome guests, check them in, and guide them through the venue experience with warmth and enthusiasm.

You’ll read guests, anticipate needs, and create memorable moments—from birthdays to first visits—while promoting memberships and handling basic service tasks throughout the venue. This on-site role emphasizes teamwork, flexibility, and guest satisfaction.