Guest Experience Host

Local Food Group; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Local Food Group, overseeing Great Basin Brewing Company in Reno, NV, seeks a customer-focused Host to welcome guests, seat them, and help ensure an exceptional dining experience. You will greet warmly, provide menus, manage seating rotations, share promotions, and coordinate with servers and managers.

Prior restaurant hosting or serving experience preferred and strong communication skills are essential. This role emphasizes organization, positive energy, and the ability to handle reservations

Qualifications

• Previous restaurant hosting or serving experience preferred.
• Friendly and customer-focused personality.
• Knowledge of menus and restaurant operations (hours, promotions, special events, parking accommodations, website, phone number, etc.).
• Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
• Ability to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.
• Ability to effectively communicate on the telephone.
• Must be able to carry trays or supplies (10-30 lbs.).

Responsibilities

• Greet guests and seat them at tables or in waiting areas while engaging with them to ensure the best possible beginning to their experience.
• Provide guests with menus and water service.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate.
• Communicate any special requests to managers, chefs, and servers.
• Answer phone calls, answer any guest questions, and take reservations.
• Operate POS to accept payments for food and beverages, including to-go and pick-up orders.

Skills

Customer service

Communication

Hospitality

Multi-tasking

POS experience

Tools

POS system

Job description

Local Food Group, overseeing Great Basin Brewing Company in Reno, NV, seeks a customer-focused Host to welcome guests, seat them, and help ensure an exceptional dining experience. You will greet warmly, provide menus, manage seating rotations, share promotions, and coordinate with servers and managers.

Prior restaurant hosting or serving experience preferred and strong communication skills are essential. This role emphasizes organization, positive energy, and the ability to handle reservations