Guest Experience Host

Evermore; Orlando (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free Life Insurance

Disability Insurance

Health benefits for dependents

401K with employer match

Paid time off

Parental leave

Bereavement leave

Job summary

Evermore Orlando Resort seeks a seasoned Guest Experience Host to redefine luxury guest service at a premier Orlando property. You will welcome guests, tailor moments of hospitality, and coordinate with Front Office, Housekeeping, F&B, Recreation, Spa, and Transportation teams to deliver a seamless stay.

You will proactively anticipate needs, manage guest profiles, and act as a single point of contact from pre-arrival to departure, ensuring privacy and impeccable service with attention to detail.

Qualifications

• At least 5 years in a guest-facing role.
• Excellent interpersonal and communication skills.
• Experience in luxury or ultra-luxury hotel/resort environment with high-touch service.
• Ability to provide anticipatory service with discretion.
• Professional command of luxury service language and presentation.
• Knowledge of resort amenities, dining outlets, and local attractions.
• Experience coordinating with Front Office, Housekeeping, F&B, Recreation, Spa, and Transportation.

Responsibilities

• Receive Pre-Arrival Dossiers from Pre-Arrival team and learn about arriving guests.
• Collaborate with internal teams to ensure readiness for arrivals.
• On arrival, introduce themselves confidently and establish presence.
• Provide a welcome amenity based on guest preferences.
• Offer a call or text within 15 minutes of guest entering the accommodation.
• Create one mid-stay micro-moment and one closing moment on final night.
• Schedule daily time to roam to assist in-house guests.
• Listen to guests to elevate feedback and resolve friction.
• Document notable preferences and feedback for future stays.

Skills

Guest service

Interpersonal skills

Luxury hospitality

VIP handling

Collaboration across teams

Microsoft Office

Google Workspace

Independent worker

Flexible hours

Tools

Google Workspace

Microsoft Office

Job description

Description

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one‑of‑a‑kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world‑class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal‑clear lagoon is framed by zero‑entry swim zones, beach bars, private cabanas, cozy firepits, and 20‑acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

• Receive Pre-Arrival Dossiers from the Pre-Arrival team and learn about all arriving guests, ahead of their stay.
• Collaborate and align with internal teams to ensure readiness for each guest’s arrival.
• On arrival, the Evermore Guest Experience Host will introduce themselves simply and confidently, establishing presence without explanation or instruction.
• Based on guest preferences, will ensure a small, thoughtful welcome amenity is provided upon each guest's arrival.
• Using PIN activation notification, Evermore Guest Experience Host will offer a call or text within 15 minutes of guests entering their accommodation. This interaction is to establish trust, ease and emotional tone quickly.
• When appropriate, Evermore Guest Experience Host should create one mid‑stay “micro‑moment” and one intentional closing moment on the final night. The gestures will align with how each guest used Evermore and will never be performative or branded.
• Schedule daily time to roam the Landing and Evermore Bay Promenade to be available to in‑house guests.
• Listen and understand guests to elevate meaningful feedback and resolve friction.
• Continuously read guest cues and adjust service levels behind the scenes, honoring privacy while remaining highly responsive.
• Document notable preferences and feedback accurately to support future stays and continuity of service.

Education, Skills, and Experience:

• Must have at least 5 years of experience in a guest‑facing role; preferably in a luxury hotel/resort setting
• Must possess and demonstrate excellent interpersonal and communication skills
• Prior experience working in a luxury or ultra‑luxury hotel, resort, or private club environment, delivering high‑touch, personalized guest service
• Demonstrated ability to provide anticipatory service, comparable to a butler or personal concierge role, with strong attention to detail and discretion
• Professional command of luxury service language, tone, and presentation when interacting with guests, leadership, and partners
• Strong knowledge of resort amenities, experiences, dining outlets, recreational offerings, and local attractions, with the ability to curate personalized recommendations
• Experience managing guest preferences, profiles, and itineraries, ensuring seamless coordination across departments
• Proven ability to handle VIP, repeat, and high‑profile guests with confidentiality, poise, and emotional intelligence
• Comfortable serving as a single point of contact for guests throughout their stay, owning requests from pre‑arrival through departure
• Ability to resolve guest concerns proactively and gracefully, exceeding expectations while maintaining brand standards
• Experience collaborating cross‑functionally with Front Office, Housekeeping, F&B, Recreation, Spa, and Transportation teams to deliver a unified guest journey
• Proficient in Google business workspace and/or Microsoft Office Suite.
• Initiative‑taker that can work independently with minimal supervision.
• Capable of working scheduled hours, including weekdays, weekends, nights, and holidays.
• Proficient in reading safety procedures and operating guidelines/instructions in English.

Physical Requirements:

• Able to safely lift, pull and push up to 50 pounds
• Ability to work outside, walking, interacting with guests, for up to an entire 8‑hour shift.
• Must have a valid driver's license, clean driving record, and ability to drive all Guest Experience vehicles
• Able to stand, walk, stoop, kneel, bend, and reach for at least 8 hours per day
• Visually look at a computer for extended periods
• Able to sit and use the computer for hours at a time
• Subject to environmental conditions, work activities can occur inside and outside
• Visually look at a computer for extended periods
• Repetitive hand motions, such as typing

Evermore Culture

At Evermore, our purpose is Togetherness, and our vision is to make a more together world possible.

Through relational wellness, we cultivate an inclusive, people‑first culture where collaboration, trust, and respect empower every Team Member to thrive. Our Values guide how we think, make decisions, and show up for our guests, one another, and the moments that matter most. We are committed to acting with integrity, striving for the extraordinary, and recognizing that our greatest success comes when we succeed together.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short‑Term Disability, FREE Long‑Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

EOE/M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.