Banquet Manager

Evermore Orlando Resort; Orlando (FL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401K with employer match

Paid time off

Job summary

Evermore Orlando Resort is seeking a Banquet Manager to lead the daily operations of the Banquet Department and elevate service levels for weddings, events, and corporate gatherings. You will coach a team, plan schedules, and ensure menu knowledge with accurate pricing.

You will drive training programs, manage budgets, and coordinate with Event Services, F&B, Culinary, Golf, and Sales to deliver flawless guest experiences while meeting safety and sanitation standards.

Qualifications

• Minimum of three (3) years’ experience as a Banquet Manager or similar role in a resort or hotel.
• High School Diploma, GED, or equivalent.
• Good computer skills in POS Systems, Delphi/Amadeus, email, web scheduling.

Responsibilities

• Manage the daily operation of the Banquet Department.
• Create an elevated service culture with SOP’s and standards.
• Manage staff including Assistant Banquet Manager and Banquet team.
• Prepare weekly staff schedules based on demand.
• Conduct interviews, training, and performance reviews.
• Develop training programs for banquet staff.
• Know banquet menus, wedding menus, and package pricing.
• Manage preventive maintenance for banquet equipment.
• Maintain inventories and control labor/expenses.
• Assist in forecast and budget preparation.
• Coordinate with Event Services, F&B, Culinary, and Sales.
• Ensure safety, sanitation and required training compliance.

Skills

Banquet ops

Team leadership

Customer service

Communication

Multitasking

Problem solving

Education

High School Diploma

Alcohol Service Training

Tools

POS Systems

Delphi/Amadeus

Scheduling software

Job description

About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

About Evermore

Evermore Orlando Resort is an innovative 1,100-acre resort adjacent to Walt Disney World® featuring centrally owned upscale and upsized vacation rental homes, flats & villas, a luxury Conrad hotel, 36 holes of world-class Jack Nicklaus golf, and a massive 20-acre tropical beach complex around Evermore Bay, our 8-acre crystalline water amenity by Crystal Lagoons®. The surrounding beach areas feature zero-entry swim areas, bars, cabanas, private firepits, a lively food hall & gourmet market, a casual dining restaurant, and an event Boathouse that will provide a picture-perfect backdrop for weddings, banquets, and corporate meetings. Evermore is building a team that will bring these experiences to life and is seeking individuals who want the challenge of building this exciting resort experience.

Key Responsibilities

• Manage the daily operation of the Banquet Department.
• Create an elevated service culture with supporting SOP’s and standards to achieve this effort.
• Manage staff members that may include, but is not limited to: Assistant Banquet Manager, Banquet Bartenders, Banquet Captains, Banquet Chef, and Banquet Servers.
• Completion of weekly staff schedule based on business demands which ensures a consistent elevated level of service while balancing productivity standards.
• Conduct interviews, training, performance reviews, coaching and counseling of team members.
• Conduct interviews and hire for the opening Banquet Department.
• Create a thorough and detailed training program for banquet staff.
• Possess detailed knowledge of banquet menus, wedding menus, and all package pricing for all areas of Evermore Orlando Resort.
• Manage a preventive maintenance program for all banquet equipment.
• Maintain departmental inventories monthly.
• Manage labor and other departmental expenses.
• Assist in preparation of forecast and budget.
• Participate and provide input on food and beverage activities.
• Ensure that all accounting and payroll matters are handled efficiently and in a timely manner.
• Maintain completion of all necessary forms to include banquet bar requisitions to ensure seamless coordination with the Purchasing Department.
• Manage and anticipate guest needs, accommodate requests, and resolve any issues immediately.
• Develop and maintain collaborative relationships with all supporting departments to include Event Services, Food and Beverage, Culinary, Golf Course, Recreation, Sales, and Executive Offices.
• Inspect banquet rooms on a continuous basis to ensure a clean and well-maintained environment.
• Meet all Safety and Sanitation requirements and proper training with banquet staff, such as proper food handling and storage, and all other mandated training requirements.
• Attend all department meetings including required safety meetings when requested.
• Continue to learn and remain up to date with all new processes and technology in the Hotel Industry, as it relates to Banquet Operations.
• Work with minimal supervision and possess excellent customer service skills.
• Perform all other duties as assigned by the Manager.

Education, Skills, And Experience

• Minimum of three (3) years’ experience as a Banquet Manager or similar role, in a resort or hotel environment.
• High School Diploma, GED, or equivalent
• Good computer skills in POS Systems, Delphi/Amadeus, email, web browsing, and scheduling software
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
• Strong team player with results-driven attitude
• Knowledge of Banquet Operations and overall interdepartmental relationships to achieve business objectives, and to meet and exceed customer expectations.
• Able to handle guest requests in a professional and service focused manner.
• Adhere to property and company policies and procedures.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational, attention to detail, and problem-solving skills.
• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
• An active driver’s license is required. Alcohol Service Training, Food safety and applicable sanitation training & certification.
• Capable of working varied shifts, including weekdays, weekends, nights, and holidays.

Physical Requirements

• Able to safely lift, pull and push up to 25 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Subject to environmental conditions, work activities can occur inside and outside.

Evermore Culture

At Evermore, our purpose is Togetherness, and our vision is to make a more together world possible.

Through relational wellness, we cultivate an inclusive, people-first culture where collaboration, trust, and respect empower every Team Member to thrive. Our Values guide how we think, make decisions, and show up for our guests, one another, and the moments that matter most. We are committed to acting with integrity, striving for the extraordinary, and recognizing that our greatest success comes when we succeed together.

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

EOE/M/F/D/V