Guest Experience Host

By Landmark; New Jersey; On-site; USD 20,664 - 27,552; Full time

Job summary

Stone House at Stirling Ridge in New Jersey is seeking a Host to join our team. You will greet guests, take reservations, seat guests, and ensure guests are accommodated with menus and comfort.

Landmark Hospitality emphasizes excellent customer service, teamwork, and attentiveness. The role requires walking and standing through shifts, managing seating charts, and coordinating with servers to balance sections.

Qualifications

• Demonstrates excellent interpersonal and customer service skills.
• Pays close attention to detail.
• Exhibits excellent organizational skills.
• Maintains a professional but friendly demeanor.
• Is capable of remaining patient and polite when speaking to frustrated guests.
• Demonstrates ability to read and interpret restaurant’s seating chart.
• Works well with a team.
• Communicates clearly and effectively.
• Possesses stamina required to remain walking and/or standing for an entire shift.
• Demonstrates strong problem-solving skills.
• Perform other duties as assigned

Responsibilities

• Takes reservations for lunch or dinner.
• Plans and organizes reservations on the restaurant seating chart.
• Greets guests as they enter the restaurant.
• Seat guests in an open section or at a reserved table.
• Provides guests with menus and ensures they are seated comfortably.
• Assigns guests evenly across different servers’ sections in the restaurant.
• Maintains restaurant’s seating chart throughout the shift.
• Adds guests’ names to waitlists as necessary.
• Takes drink orders for guests as they wait or directs them to the bar area as necessary.
• Notifies guests when a table is ready.
• Keeps the host station neat and organized.
• Assists in rearranging tables for large parties.
• Reports any problems or issues to the restaurant manager.
• Attends staff meetings.
• Assists in setting up and cleaning up the restaurant during opening and closing shifts, respectively.
• Addresses and resolves customer concerns and complaints.
• Reorganizes the seating chart in the event that a server calls in sick.
• Keeps in contact with servers to make sure the seating chart is properly balanced.
• Thank guests for dining at the restaurant when they leave.

Skills

Interpersonal skills

Customer service

Attention to detail

Organizational skills

Professional demeanor

Patience with guests

Reading seating chart

Teamwork

Clear communication

Stamina to stand/walk

Problem-solving

Job description

Stone House at Stirling Ridge in New Jersey is seeking a Host to join our team. You will greet guests, take reservations, seat guests, and ensure guests are accommodated with menus and comfort.

Landmark Hospitality emphasizes excellent customer service, teamwork, and attentiveness. The role requires walking and standing through shifts, managing seating charts, and coordinating with servers to balance sections.