Guest Experience & Gift Shop Concierge

Jacob Rieger & Company LLC; Kansas City (MO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off accrual

401(k) retirement plan

Overtime compensation

Job summary

J. Rieger & Co. in Kansas City, MO seeks a Guest Experience & Gift Shop Associate to warmly welcome guests, check in tours, assist with retail purchases, and support front desk and gift shop operations.

The role emphasizes hospitality, clear communication, and teamwork to ensure a memorable distillery visit. The position requires availability for evenings and weekends, and offers starting pay of $17–$19 per hour with benefits including health insurance, PTO, and a 401(k) plan.

Qualifications

• Previous experience in hospitality, retail, customer service, or a guest-facing role.
• Strong communication, organization, and multitasking skills.
• Experience using point-of-sale systems, handling payments, or working with reservations.
• Interest in learning J. Rieger & Co.’s products, history, and production methods.

Responsibilities

• Welcome guests, answer questions, and help them find the right destination for their experience.
• Answer and direct phone calls, take messages, and communicate guest needs to the appropriate team members.
• Check in guests for tours and tastings, confirm reservations, and coordinate with guides and hospitality teams.
• Share information about our spaces, experiences, products, and upcoming events.
• Assist guests with merchandise and spirits purchases, offer recommendations, and process transactions.
• Restock merchandise, maintain displays, monitor inventory, and communicate product needs.
• Keep the front desk and gift shop clean, organized, and inviting during shifts.
• Assist with opening and closing duties and secure merchandise and supplies.
• Receive and distribute mail and assist with outgoing shipments.
• Address guest questions or concerns with care and involve a manager when needed.
• Follow cash handling, age verification, alcohol sales, and safety procedures.
• Communicate with teammates to ensure a seamless guest experience.

Skills

Hospitality experience

Retail experience

Customer service

Communication

Organization

Multitasking

Cash handling

Reservations

Tools

POS systems

Job description

J. Rieger & Co. in Kansas City, MO seeks a Guest Experience & Gift Shop Associate to warmly welcome guests, check in tours, assist with retail purchases, and support front desk and gift shop operations.

The role emphasizes hospitality, clear communication, and teamwork to ensure a memorable distillery visit. The position requires availability for evenings and weekends, and offers starting pay of $17–$19 per hour with benefits including health insurance, PTO, and a 401(k) plan.