Guest Experience Front Office Manager

Hyatt Hotels Corporation; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

Grand Hyatt Indian Wells Resort and Villas in the United States seeks a proactive Front Office Manager to oversee guest services, maximize occupancy, and drive revenue. You will coordinate with Sales and Reservations, train front desk staff, and ensure a warm, professional environment for all guests.

The role requires a 4-year degree, supervisory experience, and strong communication skills. Long hours and overnight shifts are anticipated in a fast-paced luxury setting.

Qualifications

• A 4-year college degree and at least 1 year of related experience required.
• Supervisory experience required.
• Labor experience and OPERA experience preferred.
• Proficiency in Windows, Microsoft Office, spreadsheets and word processing.

Responsibilities

• Oversee front desk operations to ensure smooth, guest-focused service.
• Collaborate with Sales and Reservations to fulfill VIP and group requests.
• Lead guest service training within the front office team.
• Maintain professional appearance and demeanor in a fast-paced setting.
• Register guests quickly and accurately, upsell when appropriate and manage check-ins/check-outs.

Skills

Customer service

Leadership/ Supervisory

Communication

Team collaboration

Education

Bachelor's degree or 4-year college degree

Tools

OPERA software

Microsoft Office

Job description

Grand Hyatt Indian Wells Resort and Villas in the United States seeks a proactive Front Office Manager to oversee guest services, maximize occupancy, and drive revenue. You will coordinate with Sales and Reservations, train front desk staff, and ensure a warm, professional environment for all guests.

The role requires a 4-year degree, supervisory experience, and strong communication skills. Long hours and overnight shifts are anticipated in a fast-paced luxury setting.