Guest Arrival & Rooms Flow Coordinator

Hyatt Taleo; Indio (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

Grand Hyatt Indian Wells Resort and Villas is seeking a Rooms Control Coordinator to manage room inventory, assist with guest arrivals, and act as a central communication hub between Front Office and Housekeeping. The role demands organization, strong communication, and real-time decision-making in a luxury resort setting.

The position pays $21.00–$22.80 per hour. The posting notes that salaries depend on experience and education, with base duties including guest check-ins, inventory management,

Qualifications

• Front Office experience is encouraged
• Strong communication and typing skills
• Ability to multitask in a fast-paced environment
• Experience with PMS or hotel systems is a plus

Responsibilities

• Support Front Desk Operations during peak periods, handling check-ins/outs and lobby flow.
• Perform Rooms Control duties: assign rooms, run credit checks, manage inventory, document in PMS.
• Handle high-volume guest calls with professionalism and courtesy.
• Provide face-to-face service at the Front Desk as needed to assist guests.
• Coordinate across Front Office, Housekeeping, Reservations, Engineering, Sales and Guest Services for VIPs and group blocks.
• Resolve guest concerns by partnering with leadership on room assignments and special requests.
• Maintain accurate records of room changes, preferences, and communication logs.

Skills

Guest service mindset

Communication skills

Operational ability

Attention to detail

Technical proficiency

Flexibility

Physical requirements

Team collaboration

Preferred experience

Job description

Grand Hyatt Indian Wells Resort and Villas is seeking a Rooms Control Coordinator to manage room inventory, assist with guest arrivals, and act as a central communication hub between Front Office and Housekeeping. The role demands organization, strong communication, and real-time decision-making in a luxury resort setting.

The position pays $21.00–$22.80 per hour. The posting notes that salaries depend on experience and education, with base duties including guest check-ins, inventory management,