Guest Experience Front Desk Supervisor

Marriott-International; El Paso (TX); In loco; USD 40.000 - 52.000; Tempo pieno

Descrizione del lavoro

Marriott International in El Paso seeks a Front Desk Supervisor to oversee daily front desk operations, ensuring courteous guest interactions and accurate billing. The role emphasizes coaching staff, resolving issues quickly, and coordinating with other hotel departments to sustain high service levels.

The ideal candidate has 2–3 years in front desk leadership or supervisory roles, with flexibility to work varied shifts, including weekends and holidays.

Competenze

• 2–3 years supervising front desk or similar role.
• Strong communication and guest-service focus.
• Able to work AM/PM shifts including weekends and holidays.
• Tactful problem-solving and team coaching.

Mansioni

• Supervise front desk team to ensure smooth operations and guest satisfaction.
• Ensure accurate processing of hotel charges and billing instructions.
• Train and coach front desk staff; resolve issues promptly to maintain service quality.
• Allocate rooms based on guest preferences and requests; liaise with other departments.

Conoscenze

Leadership

Customer service

Communication skills

Shift management

Descrizione del lavoro

Marriott International in El Paso seeks a Front Desk Supervisor to oversee daily front desk operations, ensuring courteous guest interactions and accurate billing. The role emphasizes coaching staff, resolving issues quickly, and coordinating with other hotel departments to sustain high service levels.

The ideal candidate has 2–3 years in front desk leadership or supervisory roles, with flexibility to work varied shifts, including weekends and holidays.