Guest Experience Front Desk Specialist

Renaissance Mobile Riverview Plaza & Battle House Renaissance Hotel & Spa; Mobile (AL); On-site; USD 24,000 - 32,000; Full time

Job summary

Renaissance Mobile Riverview Plaza & Battle House Renaissance Hotel & Spa in Mobile, AL is seeking a Front Desk Clerk to deliver outstanding guest service from arrival to departure. You will warmly greet guests, verify room blocks, assist with pre-registration and room assignment to ensure an easy, seamless check-in experience.

Responsibilities include answering questions about hotel services and local attractions, handling guest concerns professionally, posting charges, and maintaining accurate

Responsibilities

• Warmly greets guests and assists with check-in/out procedures
• Verify room blocks, pre-registration, and pre-assignment of rooms
• Answer questions about hotel services, local attractions, and directions
• Handle guest concerns professionally and promptly to ensure satisfaction
• Post charges to guest accounts and maintain accurate records
• Maintain knowledge of groups/events and applicable discount policies

Job description

Renaissance Mobile Riverview Plaza & Battle House Renaissance Hotel & Spa in Mobile, AL is seeking a Front Desk Clerk to deliver outstanding guest service from arrival to departure. You will warmly greet guests, verify room blocks, assist with pre-registration and room assignment to ensure an easy, seamless check-in experience.

Responsibilities include answering questions about hotel services and local attractions, handling guest concerns professionally, posting charges, and maintaining accurate