Guest Experience Front Desk Specialist

Villa-Roma; Lower Beechwood (NY); On-site; USD 22,041 - 27,552; Full time

Job summary

Villa Roma Resort in Callicoon, NY is seeking a Front Desk Agent to perform guest check-ins/outs, manage reservations, and handle cash transactions with courteous, professional service.

This role blends clerical responsibilities with guest services in a fast-paced, high-volume environment, requiring strong communication, organization, and knowledge of resort facilities to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Advanced typing and computer skills.
• Strong mathematical aptitude.
• Excellent verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.
• Preferred: hospitality industry experience.
• Customer service experience: 1 year.
• Clerical experience: 1 year.
• Knowledge of hotel property management systems.
• Experience handling cash and credit card transactions.

Responsibilities

• Process guest arrivals and departures according to established protocols.
• Coordinate luggage assistance for arriving and departing guests.
• Maintain accurate guest records and reservation details.
• Schedule activities and amenities for guests.
• Provide knowledgeable responses about resort facilities and services.
• Support guest needs throughout their stay.
• Handle all guest payment transactions accurately.
• Process credit card verifications and authorizations.
• Generate and review guest folios and bills.
• Manage cash drawer operations.
• Post charges and payments to guest accounts.
• Reconcile daily transactions.
• Operate switchboard and direct calls appropriately.
• Sort and distribute incoming mail.
• Prepare required operational reports.
• Maintain organized filing systems.
• Coordinate with resort departments as needed.
• Support reservation operations.
• Document guest requests and concerns.
• Maintain lobby appearance and cleanliness.
• Monitor coffee station supplies and presentation.
• Ensure front desk area remains organized and professional.

Skills

Typing skills

Computer skills

Mathematical aptitude

Verbal communication

Written communication

Multitasking

Education

High School Diploma or equivalent

Job description

Villa Roma Resort in Callicoon, NY is seeking a Front Desk Agent to perform guest check-ins/outs, manage reservations, and handle cash transactions with courteous, professional service.

This role blends clerical responsibilities with guest services in a fast-paced, high-volume environment, requiring strong communication, organization, and knowledge of resort facilities to ensure guest satisfaction.