Guest Experience Front Desk – Reservations & Member Service

Troon; Crested Butte (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

The Club at Crested Butte is seeking motivated Front Desk Attendants to provide friendly, expedient service to guests and support the racquets professional staff in shop operations, merchandize sales, and related activities. Beginners are welcome; prior experience is not required.

Flexible schedules including weekends and holidays are needed. Pay ranges from $19.00 to $23.00 per hour based on experience, with opportunities to handle reservations and guest services at the club.

Qualifications

• Customer service-centric candidates with strong communication and interpersonal skills.
• Ability to read and speak English may be required to perform duties.
• Retail sales experience is preferred.

Responsibilities

• Performs opening and closing procedures as determined by management.
• Responsible for accountability of POS transactions.
• Collects applicable fees from members/guests and outside patrons as they arrive.
• Makes court, clinic, lesson and special event reservations, in person or by phone.
• Assists Membership Manager with member outreach and delivering high-quality member experience.
• Assists with monthly physical inventories if applicable.
• May work with coaches to facilitate orderly start and play times.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required/needed.

Skills

Customer service

Communication

Interpersonal skills

English proficiency

Education

High school diploma / GED

1-3 months related experience

Tools

POS

Microsoft Office

Job description

The Club at Crested Butte is seeking motivated Front Desk Attendants to provide friendly, expedient service to guests and support the racquets professional staff in shop operations, merchandize sales, and related activities. Beginners are welcome; prior experience is not required.

Flexible schedules including weekends and holidays are needed. Pay ranges from $19.00 to $23.00 per hour based on experience, with opportunities to handle reservations and guest services at the club.