Front Office Leader - Guest Experience & Operations

CONCORD CRABTREE, INC; Raleigh (NC); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical/dental/vision

401K

Job summary

Concord Crabtree, Inc. in Raleigh, NC is seeking a Front Office Manager to oversee all front desk operations, guest services, and revenue management in a full-time capacity at Marriott Crabtree.

The role requires ensuring guest satisfaction and maintaining brand standards to deliver a superior guest experience. The ideal candidate will manage staff, train new hires, and develop value-added service programs while supporting hotel objectives and compliance with policies.

Qualifications

• Must be available for all shifts.
• Be courteous and respectful to guests, clients, co-workers.
• Punctual, reliable and flexible with scheduling according to business needs.

Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
• Is committed to making every guest satisfied.
• Ensures all hotel staff are trained to meet standards.
• Develops added value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Acts as manager on duty for hotel and manages front desk operations.
• Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems.
• Leads and assists in Revenue Management functions as requested.

Job description

Concord Crabtree, Inc. in Raleigh, NC is seeking a Front Office Manager to oversee all front desk operations, guest services, and revenue management in a full-time capacity at Marriott Crabtree.

The role requires ensuring guest satisfaction and maintaining brand standards to deliver a superior guest experience. The ideal candidate will manage staff, train new hires, and develop value-added service programs while supporting hotel objectives and compliance with policies.