Guest Experience Front Desk Host

The Dollywood Company; Pigeon Forge (TN); On-site; USD 19,000 - 30,000; Full time

Job summary

The Dollywood Company in Pigeon Forge, TN is seeking a Front Desk Host to greet guests, handle check-in/out, and provide friendly service that reflects our welcoming brand. You will manage reservations, assist with billing questions, and coordinate guest recreation as needed.

Ideal candidates have at least six months front desk experience, a high school diploma or equivalent, and a passion for hospitality. This on-site role requires excellent communication and teamwork to ensure memorable guest

Qualifications

• Must be at least 18 years of age.
• At least six (6) months directly related front desk experience required.
• High school diploma or equivalent.
• Previous hospitality experience strongly preferred.
• Basic computer knowledge and usage preferred.

Responsibilities

• Welcomes guests in a friendly, upbeat and positive manner, solves minor problems, and ensures guests have a great stay.
• Registers guests in and out of the conference center/resort and handles billing questions.
• Enters data into computer, including some minor accounting functions.
• Answers and directs all incoming calls and in-house calls on the main switchboard promptly and efficiently; takes messages as required.
• Maintains the front lobby area, ensuring cleanliness at all times and coordinates guest recreation as needed.

Skills

Guest service

Communication skills

Data entry

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

The Dollywood Company in Pigeon Forge, TN is seeking a Front Desk Host to greet guests, handle check-in/out, and provide friendly service that reflects our welcoming brand. You will manage reservations, assist with billing questions, and coordinate guest recreation as needed.

Ideal candidates have at least six months front desk experience, a high school diploma or equivalent, and a passion for hospitality. This on-site role requires excellent communication and teamwork to ensure memorable guest