Guest Experience & Front Desk Coordinator

3M HEALTHCARE; Town of Babylon (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

3M HEALTHCARE in NY's Town of Babylon seeks an Office Receptionist to greet guests, answer routine questions about services and directions, and route calls to the appropriate staff. You will maintain the waiting area, assist with mail, files, and light typing, and support staff during extended hours, including weekends.

The ideal candidate will have a High School Diploma or equivalent and 6 months of general office or receptionist experience, with proficiency in MS Office and professional

Qualifications

• High School Diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, and copier.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff members when appointments arrive and escorts guests to the appropriate room.
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues.
• Receives deceased belongings from family and follows chain of custody procedures.
• Answers, screens, and routes incoming calls to appropriate staff members.
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains the guest‑waiting area, disposing of trash, replacing tissues, and straightening furniture.
• Receives incoming mail and packages.
• Maintains organized and current electronic and paper files and records, such as deeds and trust files.
• May perform light typing, proofreading, data entry or printing.

Skills

Professional communication

Poise and diplomacy

Schedule flexibility

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

3M HEALTHCARE in NY's Town of Babylon seeks an Office Receptionist to greet guests, answer routine questions about services and directions, and route calls to the appropriate staff. You will maintain the waiting area, assist with mail, files, and light typing, and support staff during extended hours, including weekends.

The ideal candidate will have a High School Diploma or equivalent and 6 months of general office or receptionist experience, with proficiency in MS Office and professional