Guest Experience & Front Desk Associate

Leisure World Community Association; Mesa, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Leisure World Community Association in Mesa, AZ is seeking a receptionist to greet walk-in visitors, direct inquiries to the appropriate teams, and manage phone calls and messages. This role coordinates with Leasing and Sales staff and ensures smooth front-desk operations.

Responsibilities include handling deliveries, routing inquiries, and maintaining the UP sheet to show who is available. Weekend closures of Leasing require planning for messages and follow-up.

Responsibilities

• Welcome walk-in visitors with a friendly and professional greeting.
• Direct potential sales customers to the appropriate Sales Associate (See “Walk-in” assignment instructions).
• Keep the “UP” Sheet current so everyone knows who is “UP” next.
• Direct any leasing or renting inquiries to the Leasing Department.
• If the visitor asks specifically to see someone, inform them that the person is available.
• If the person is not in the office, call them on their cell phone to notify them.
• Receive & sign for items delivered to the office; ensure they are for the realty office, not Leisure World Admin.
• Forward all items to the appropriate individual.
• Answer incoming phone calls politely and transfer to the right person.
• All leasing calls go to the Leasing Department and that department is closed on weekends.
• Route telephone sales inquiries to the person who is “UP” if no specific Sales Associate is requested.
• No real estate questions should be answered by the receptionist.
• Transfer calls to voicemail or cell as requested.
• Take written messages and inform the recipient of content.

Job description

Leisure World Community Association in Mesa, AZ is seeking a receptionist to greet walk-in visitors, direct inquiries to the appropriate teams, and manage phone calls and messages. This role coordinates with Leasing and Sales staff and ensures smooth front-desk operations.

Responsibilities include handling deliveries, routing inquiries, and maintaining the UP sheet to show who is available. Weekend closures of Leasing require planning for messages and follow-up.