Guest Experience Front Desk Agent with Flexible Hours

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 26,000 - 32,000; Full time

Job summary

Omni Hotels & Resorts seeks a Front Office J-1 to provide warm, professional guest service at the Front Desk and Ideal Services. The role requires processing reservations, handling payments, and coordinating guest requests with various hotel departments to ensure a seamless stay.

The candidate will manage guest experiences from arrival through departure, assist with inquiries, and uphold Omni standards for service, privacy, and efficiency across Front Office functions.

Qualifications

• Excellent guest service and communication skills.
• Ability to manage multiple guest requests and priorities.
• Professional telephone etiquette and courteous face-to-face interaction.

Responsibilities

• Welcome guests and perform check-in/check-out procedures.
• Process payments and handle financial transactions per Omni standards.
• Answer calls, relay messages, and direct inquiries to the right department.
• Coordinate guest requests with appropriate departments for timely resolution.
• Maintain knowledge of hotel services, local attractions, and dining options.
• Document guest concerns and follow up to ensure satisfaction.

Skills

Customer service

Communication

Professional telephone etiquette

Guest interaction

Problem-solving

Multitasking

Teamwork

Organization

Confidentiality

Flexibility

Tools

Hotel front desk systems

Job description

Omni Hotels & Resorts seeks a Front Office J-1 to provide warm, professional guest service at the Front Desk and Ideal Services. The role requires processing reservations, handling payments, and coordinating guest requests with various hotel departments to ensure a seamless stay.

The candidate will manage guest experiences from arrival through departure, assist with inquiries, and uphold Omni standards for service, privacy, and efficiency across Front Office functions.