Guest Experience Front Desk Agent - Full Time

Hyatt Hotels Corporation; Northern, New York (KY, NY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Free room nights

Headspace wellbeing program

Retail discounts

Job summary

The Standard, Mexico City is seeking a Front Desk Agent for our Front Office team. This entry-level, full-time role requires delivering warm, professional service at check-in/check-out and assisting guests with reservations and local information.

The successful candidate will thrive in a busy hotel setting, uphold brand standards, and contribute to a welcoming atmosphere for all guests. Training and benefits are provided.

Qualifications

• Strong written and verbal communication skills.
• Experience delivering guest-focused service in hospitality.
• Ability to resolve issues with diplomacy and calm.
• Comfort with working in a fast-paced hotel environment.

Responsibilities

• Greet guests warmly during check-in and check-out.
• Handle reservations accurately and efficiently.
• Respond to guest inquiries and concerns with prompt solutions.
• Maintain knowledge of local attractions and hotel services.

Skills

Excellent communication

Hospitality experience

Fluent in English

Customer service

Education

High School diploma or GED

Tools

Property Management System

Job description

The Standard, Mexico City is seeking a Front Desk Agent for our Front Office team. This entry-level, full-time role requires delivering warm, professional service at check-in/check-out and assisting guests with reservations and local information.

The successful candidate will thrive in a busy hotel setting, uphold brand standards, and contribute to a welcoming atmosphere for all guests. Training and benefits are provided.