Guest Experience Lead - Front Desk

Mr C. Hotels; Riverside (CA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Marriott Riverside at the Convention Center is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations with efficiency and courtesy. You will post charges, process payments, and maintain familiarity with the Front Office system to ensure accurate daily transactions.

The role requires a strong work ethic, flexibility to cover nights/weekends/holidays, and a collaborative team attitude to help guests enjoy a seamless stay in the Riverside area.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Enjoy teamwork to deliver excellent guest experiences.
• Comfort with in-office computer work and cash handling.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain knowledge of the Front Office system and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.

Skills

Guest services

Front desk operations

Cash handling

Reservations

Team player

Tools

Front Office systems

Job description

Marriott Riverside at the Convention Center is seeking a Front Desk Agent to greet guests, manage check-ins/outs, and handle reservations with efficiency and courtesy. You will post charges, process payments, and maintain familiarity with the Front Office system to ensure accurate daily transactions.

The role requires a strong work ethic, flexibility to cover nights/weekends/holidays, and a collaborative team attitude to help guests enjoy a seamless stay in the Riverside area.