Guest Experience Front Desk Agent

Hotel Yountville; Northern, San Diego (KY, CA); Hybrid; USD 17,000 - 28,000; Full time

Job summary

Hotel Yountville invites applications for a full-time front office/audit associate. The role covers daily audit functions for the front desk and outlets, reviewing room and tax postings, and ensuring accuracy in payments and reservations.

The candidate will support night audit where applicable, while upholding policy and guest service standards. The position requires strong attention to detail, reliability, and excellent communication, with a teamwork mindset to deliver guest experiences that

Qualifications

• Focus and maintain attention to tasks and complete work on time
• High work ethic and self-initiative
• May work nights, weekends, and holidays
• Able to communicate effectively verbally and in writing
• In-office role with standard desk work

Responsibilities

• Perform daily audit functions for front office and outlets
• Review room and tax postings for accuracy and correct errors
• Back up front office computer system and night audit (if applicable)
• Follow management company accounting and credit policies
• Manage front desk duties including check-ins, check-outs, payments, reservations and PBX operations

Skills

Attention to detail

Team player

Work ethic

Flexible schedule

Communication skills

Job description

Hotel Yountville invites applications for a full-time front office/audit associate. The role covers daily audit functions for the front desk and outlets, reviewing room and tax postings, and ensuring accuracy in payments and reservations.

The candidate will support night audit where applicable, while upholding policy and guest service standards. The position requires strong attention to detail, reliability, and excellent communication, with a teamwork mindset to deliver guest experiences that