Guest Experience Front Desk Agent

Tandem Hospitality Group; Longmont (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Tandem Hospitality Group is seeking a Front Desk Agent for Hotel Longmont in Longmont, CO. The role involves guest check-in/check-out, PBX operations, and delivering quality guest services with accuracy in daily accounting procedures.

The candidate will handle inquiries, assist with Concierge services, and coordinate with departments to ensure guest satisfaction. Both full-time and part-time opportunities are available.

Qualifications

• High school diploma or equivalent. Six months to one year related experience and/or training.
• Ability to read, analyze, and interpret procedures manuals.
• Ability to operate the Property Management System, PBX, and balance daily shift bank.

Responsibilities

• Provide high level customer service and guest assistance.
• Check-in and check-out guests in a professional manner.
• Answer phone calls promptly with accurate information.
• Monitor and balance daily cash, checks, and credit card transactions.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Customer service

Communication

Attention to detail

Multitasking

Education

High school diploma

Tools

Property Management System

PBX system

Yield management system

Job description

Tandem Hospitality Group is seeking a Front Desk Agent for Hotel Longmont in Longmont, CO. The role involves guest check-in/check-out, PBX operations, and delivering quality guest services with accuracy in daily accounting procedures.

The candidate will handle inquiries, assist with Concierge services, and coordinate with departments to ensure guest satisfaction. Both full-time and part-time opportunities are available.