Guest Experience Front Desk Agent

Crestline Hotels & Resorts; Carolina Beach (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a friendly Front Desk Clerk for the Courtyard by Marriott Carolina Beach Oceanfront. This role involves assisting guests with check-ins and check-outs, resolving complaints, and maintaining positive guest relations. Ideal candidates will have a High School diploma and prior hotel experience.

Join us in delivering excellent hospitality at our beautiful oceanfront location!

Qualifications

• One year of previous experience in a similar position in a hotel.
• Ability to anticipate guests' needs promptly.
• Maintain positive guest relations at all times.

Responsibilities

• Assist guests with check-in and check-out.
• Process all guest check-ins and check-outs.
• Resolve guest complaints, ensuring satisfaction.
• Communicate pertinent guest information to departments.

Skills

Guest service

Conflict resolution

Telephone etiquette

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is seeking a friendly Front Desk Clerk for the Courtyard by Marriott Carolina Beach Oceanfront. This role involves assisting guests with check-ins and check-outs, resolving complaints, and maintaining positive guest relations. Ideal candidates will have a High School diploma and prior hotel experience.

Join us in delivering excellent hospitality at our beautiful oceanfront location!